FREQUENTLY ASKED QUESTIONS

Q: Are your shoes handmade?

 Yes. Every pair is 100% handmade using pure Italian leather, crafted individually for each customer after order confirmation.

Q: Why does it take time to receive my order?

Since every product is custom-made, the crafting process takes time. Hand-finishing, quality checks, and leather preparation require careful workmanship to ensure premium results.

Q: Do you offer returns or exchanges?


 We do not accept returns, exchanges, or replacements on any orders.

Q: Do you offer refunds?

 All international orders remain strictly non-refundable under all circumstances.

Q: Why do you follow a no return and no refund policy?

 International logistics, customs regulations, and the made-to-order nature of our products make reverse shipping impractical.

Q: Do you require full payment before processing the order?

We process all international orders on a 100% advance payment basis.

Q: Will someone contact me after I place an order?

Our team will contact you for a mandatory confirmation before processing your order.

Q: What happens during the order confirmation process?

 We verify your size, product selection, and shipping details to ensure complete accuracy.

Q: What if I miss the confirmation call?

 We place your order on hold until we successfully complete the confirmation.

Q: Can I cancel or modify my order after placing it?

 We do not allow cancellations or modifications once the order is confirmed.

Q: How do you ensure quality before shipping?

Every pair goes through multiple quality-check stages to ensure perfect craftsmanship, accurate size, and fine finishing before dispatch.

Q: How long does delivery take?

International delivery typically takes 25–30 business days.

Q: Will I receive tracking details?

 We share tracking information once your order has been shipped.

Q: What if I enter the wrong shipping address?

 Customers must provide accurate details. We are not responsible for delivery issues caused by incorrect information.

Q: Will I need to pay customs duties or taxes?

 Customs duties or import taxes may apply depending on your country’s regulations and remain the customer’s responsibility.

Q: How do I choose the correct size?

 Refer to the size guide and confirm your selection during our verification process to avoid errors.